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Return & Refund Policy

Return, Replacement & Service Policy – Abest.in

1. Return Eligibility (Defective Items Only)

Abest.in accepts returns only for defective products.
A product is considered defective if it:

  • Is not working properly

  • Has internal malfunction

  • Has manufacturing defect

  • Arrives damaged due to courier handling

  • Incorrect item was shipped by mistake

Returns are NOT accepted for:

  • Change of mind or unwanted item

  • Wrong product ordered by customer

  • Used, tampered, physically damaged items

  • Products damaged due to improper installation

All return requests must be reported within 48 hours of delivery and must include a mandatory unboxing video as proof.

2. Replacement Only (No Exchanges & No Direct Refunds)

We follow a Replacement-First Policy.
Refunds are offered only when:

  • The product is out of stock

  • Replacement is not possible

  • Courier returns shipment as undeliverable

We do not provide exchanges.

3. Return Shipping & Charges

  • Customer must pay return shipping charges

  • Shipping charges are non-refundable

  • For refunded orders, return shipping will be deducted

4. Chargeable Pickup Conditions
Pickup/return shipping charges will be applicable in the following situations:

  1. Customer wants to return due to change of mind
  2. Wrong item/model/variant ordered by the customer
  3. No defect found after testing
  4. Damage/incorrect item claimed without unboxing video
  5. Customer unavailable during pickup attempt
  6. Improper packaging requiring re-packing
  7. Return request after the allowed 24–48 hour window
  8. COD order returns (optional charge)
  9. Heavy / high-value items where actual shipping cost is high
5. Non-Returnable / Non-Refundable Categories
Due to the nature of repair components, the following items are strictly non-returnable and non-refundable:
  • LCDs, OLED Displays, Folders, Touch Screens
  • ICs (PMIC, Power IC, CPU, Charging IC, Baseband, UFS/eMMC, etc.)
  • Motherboards, Logic Boards, Flex Cables
  • Hot-Air Guns, Soldering Stations & tools with broken seals
  • Consumables (flux, pastes, glue, resin, alcohols, cleaning liquids)
  • Software activations, diagnostic tools, licenses
  • Items marked “non-returnable” on the product page
6. Special Display Rules (LCD / OLED)
Displays are highly sensitive; therefore, the following applies:
  • Every unit has a QC/Warranty Sticker
  • If the sticker is removed, tampered, or broken, the item becomes non-returnable
  • Display must be tested without removing the sticker
  • Once installed, we cannot accept returns, as installation involves heat, bending, glue, etc.
  • This rule is final and non-negotiable

7. Packaging & Condition Requirements
For your replacement to be approved:
  • Product must be unused and in original condition
  • All accessories, box, and packaging must be included
  • No scratches, burn marks, solder marks, bent pins, or physical damage
Items damaged due to improper handling, short circuit, or installation error are not accepted.

8. Shipping & Return Shipping Policy
  • Customers must pay their own return shipping costs.
  • Shipping charges are non-refundable under all conditions.
  • If a refund is issued, the return shipping cost will be deducted from the refund.

Transit Time
Delivery time for replacement items may vary depending on your location. Delays caused by courier partners are beyond our control.
High-Value Item Shipping
For items valued above ₹2000, we strongly recommend:
  • Using a trackable courier service, or
  • Purchasing shipping insurance
Abest.in does not guarantee receipt of returned items without proper tracking.
9. How to Request a Return/Replacement

Contact support within 48 hours of delivery with:

  • Order ID

  • Mandatory unboxing video

  • Description of issue

Email: Help@abest.in

WhatsApp: +91 90075 16312